Reference

Terms & Conditions That Protect You

When you open an account with us, you're entering a straightforward agreement. We spell out how deposits work through DANA, OVO, GoPay and QRIS, how withdrawals are processed…

Account setup rulesDeposit and withdrawal termsDispute resolution process
notif 4d Terms & Conditions That Protect You
GET ANSWERS FAST

How to Reach Us on Terms Questions

Live Chat Our support team answers terms and account questions in real time. Open the chat widget in your lobby or web page; response times are under 2 minutes during business hours.
Email Support Send detailed questions about your account, deposits or withdrawals to our support inbox. We reply within 24 hours with clarification or next steps.
Account Settings Review your own terms snapshot, payment methods and history directly in your account under Settings. Changes to your registered details are logged for transparency.
HOW WE KEEP YOU SAFE

Data, Security and Your Account Rights

Data Handling

Your deposit method, account balance and play history are encrypted and stored separately. We do not sell or share your payment details with third parties. Your data is accessed only by our support and finance teams when needed to process withdrawals or resolve disputes.

Cookies & Tracking

We use cookies to remember your login, language preference and game history so you don't re-enter details every session. You can disable non-essential cookies in your browser; this may slow login but won't block your account.

Account Security

Your password is hashed and never stored in plain text. Enable two-factor authentication in Account Settings for extra protection. If you suspect unauthorized access, change your password and contact support immediately.

Data Retention

We keep your account data for as long as you are active plus 5 years after closure for regulatory and dispute purposes. You can request deletion of non-essential personal data; we'll remove it within 60 days where local law permits.

Policy Changes

If we update these terms, we'll email you 14 days before the change takes effect. You can review the full update in your Account Settings or here. Continuing to play means you accept the new terms.

Request Changes

To request corrections to your account details, file a data access request, or dispute a term, email support with your account number. Include what you'd like changed and why. We respond within 10 business days.

Your Terms Questions Answered

You can request account closure anytime via Account Settings or by contacting support. We'll process your closure within 3 business days. Any remaining balance is withdrawn to your registered payment method. Your account history remains stored for 5 years for dispute resolution.

Yes. Go to Account Settings, select Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. Your first withdrawal after the change will be verified against the new method to prevent fraud. The update takes effect immediately.

Report it within 30 days with your transaction ID. Our finance team investigates and compares it against your account logs. If we confirm an error, we reverse the charge or add the missing funds within 5 business days and notify you by email.

Standard withdrawals via DANA, OVO, GoPay and QRIS clear within 1 hour. Large withdrawals may take up to 24 hours for verification. Bank transfers depend on your bank; most arrive within 2 business days. Check the estimated time in your withdrawal receipt.

Minimum deposits are Rp 25,000; no maximum per transaction. Minimum withdrawals are Rp 50,000. Your account withdrawal limit is visible in Settings and may be adjusted based on your account history and verification status.

Our compliance team may review your account if deposits, play patterns, or withdrawal requests look unusual. We'll email you if this happens. You can still play, but withdrawals are held until review is complete, usually within 3 business days.

No. Account sharing violates our terms. Only you may access your account. If we detect login from multiple locations or devices without your approval, we'll lock your account and ask you to verify your identity. Funds remain yours; we keep them secure until you recover access.